Pacific Columns Return Policy—
Rules & Regulations
We are pleased to offer architectural products that are custom-manufactured to your specifications, and we encourage you to review your order carefully. Since the product is built to your specifications, the order cannot be changed, modified, or cancelled once your order is in production. Custom products include but are not limited to all wood columns, Endura-Stone™ columns that are split, trimmed, or exact fluting, custom railing or balustrade, custom vinyl shutters, custom cupolas, custom urethane millwork, like crossheads and pediments, and all products that are manufactured to your specifications. Products that are returnable must be done so within 30 days of receipt and are subject to a 20% restocking fee minus the original shipping costs. Please carefully review any custom-manufactured or modified product orders. All custom or modified products are non-returnable and non-refundable.
If you receive damaged products or missing items, that information MUST be noted on the bill of laden. If the damage is not noted, then the product is considered to be delivered intact and the order complete. You have 72 hours to report the damage once it is noted on the BOL.
There is always a possibility that product may get damaged or lost when the product is shipped back to us, so we suggest that you insure the shipment when returning items.