Payment Terms

On all orders less than $6,000.00 full payment is required at the placement of an order. On orders over $6,000.00 half the total must be prepaid and the remainder due before shipment unless other prior arrangements have been made.

Shipping Information

Orders shipping Common Carrier require you to unload the items. Depending on the size of your items you may need a fork lift or other unloading equipment. If you are not available to receive or unload your shipment you will be responsible for any re-shipment, storage fees, liftgate fees, waiting fees, reconsignment fees, or other incurred expenses in connection with your order and will be billed directly through PCI Enterprises. Upon receiving your items please inspect them thoroughly for damage. If you find that one or more of your items are damaged, please contact our customer support center at 800-294-1098 immediately. (All - Any) concealed product damage claims must be noted on the Bill of Laden and then reported within 72 hours of delivery. Please inspect your shipment thoroughly.

Lead Times

Although every effort is made to ship your order according to the estimated lead time provided, shipping dates may change due to changes in supply and/or, manufacturing times. Pacific Columns, Inc. will not be liable for indirect, special, or consequential damages or any loss of revenue, profits, or labor arising in connection with this order.

Return Policy

We are pleased to offer architectural products that are custom-manufactured to your specifications, and we encourage you to review your order carefully. Since the product is built to your specifications, the order cannot be changed, modified, or cancelled once your order is in production. Custom products include but are not limited to all wood columns, endure-stone columns that are split, trimmed, or exact fluting, custom railing or balustrade, custom vinyl shutters, custom cupolas, custom urethane millwork, like crossheads and pediments, and all products that are manufactured to your specifications. Products that are returnable must be done so within 30 days of receipt and is subject to a 20% restocking fee. The customer is responsible for the return shipping and the original shipping amount will not be refunded.

General Column Information: Columns may be slightly longer than the measurement indicated on the quote. This free extra length is for field-trimming purposes and is intended to provide you with easier installation.

Thanks again for ordering with Pacific Columns, Inc.. If you have any questions about any of the terms listed above, please contact your sales representative before you place your order.

Privacy Policy

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. Any data we request that is not required will be specified as voluntary or optional. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously. Google, as a third party vendor, uses cookies to serve ads on your site. Google's use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

What do we use your information for?

  • To personalize your experience - Your information helps us to better respond to your individual needs
  • To improve our website - We continually strive to improve our website offerings based on the information and feedback we receive from you
  • To improve customer service - Your information helps us to more effectively respond to your customer service requests and support needs
  • To process transactions - Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested by the customer.
  • To send periodic emails - The email address you provide for order processing, may be used to send you information and updates pertaining to your order or request, in addition to receiving occasional company news, updates, promotions, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
  • To administer a contest, promotion, survey or other site feature

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you submit a request, place an order or access your personal information. These security measures include: password protected directories and databases to safeguard your information, SSL (Secure Sockets Layered) technology to ensure that your information is fully encrypted and sent across the Internet securely or PCI Scanning to actively protect our servers from hackers and other vulnerabilities. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the 'Edit Profile' page.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

CAN-SPAM Compliance

We have taken the necessary steps to ensure that we are compliant with the CAN-SPAM Act of 2003 by never sending out misleading information.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or update the Privacy Policy modification date below. Policy changes will apply only to information collected after the date of the change.

This policy was last modified on August 1st, 2012.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

  • Pacific Columns, Inc.
  • 6765 Horizon Road
  • Heath, TX 75032
  • 800-294-1098

Privacy Policy Customer Pledge

We pledge to you, our customer, that we have made a dedicated effort to bring our privacy policy in line with the the following important privacy laws and initiatives:

  • Federal Trade Commision Fair
  • California Online Privacy Protection Act
  • Childrens Online Privacy Protection Act
  • Privacy Alliance
  • Controlling the Assault of Non-Solicited Pornography and Marketing Act